1 - Understand the roles and responsibilities of stewards and other staff at spectator events

steward searching bags on entry to a spectator event.

 

1.1 outline the importance of saftey at spectator events

Crowd control.

crowd control is vital to spectator events as crowds of people can be very dangerous to other people and themselves. the hillsborough disaster is a prime example of what will happen if there is a lack of crowd control, at sheffield at hilsborough stadium nottingham forest and liverpool were playing, and the stands were holding more fans that they should, and they were all crushed together an 97 liverpool fans died due to being crushed by other people. if correct crowd control was used this would not have happened and devestating disasters like this would not happen, this is why crowd control is vital.
 
Safety and Security.

Safety is important in any spectator event, in order for an event to be a success. The stewards need to be to be able to safely manage the spectator event without compromising each other’s or their own safety, as this would lead to a lack of crowd control and could have an effect of the crowds safety which they are trying to control. If the safety of the crowd is compromised the crowd may begin to rebel against the stewards putting everyone safety at risk as well as the security of the event which is being stewarded.
 
Success of Event.

If an event didn't have any of these, it wouldn’t be successful; The Hillsborough Disaster is a good example of why these are important. The police lost control of the crowd and let them all in the football stadium; because of this 97 people died that day. This was down to the lack of control of the crowd and the safety and security of others.
In general if you don’t have good crowd control; safety and security and costumer and participant an event will not be successful and even worse, lives could be lost.
 
saftey of event.
 
Safety is important at spectator events for paying customers, and stewards attending the events. But why is safety so important? Safety is so important because being safe means that you can participate in your role without running into an unnecessary problem. Being safe at events can also be very reassuring for families with young children. Being safe also has other advantages, for example; preventing an unsafe occurrence, would prevent somebody maybe making a claim against you, potentially costing thousands.

1.2 Describe the contribution that stewards make to the provision of safetey and costomer service


stewards provide security and a safe presence to the crowd that they are controlling, therefore people among the crowd feel safe and are reassured by the stewards. Stewards are important as the crowd needs to be safely managed and a high quality of customer care needs to be implemented.



1.3 give examples of different types of events at which stewarding takes place

types of events that might need stewards:

- Sports Events, such as football matches, Rugby matches, the Olympics, etc.
- Music Festivals, such as Leeds, Glastonbury, V fest, etc.
- Royal Events, such as Weddings, Anniversaries, Funeral's, etc.
- Demonstrations/Protests, an example of this was the G-20 protests in 2009
- Counrty fairs, such as Chatsworth House Christmas Fair
- Car Rallies at organised locations, such as the Ace Cafe in London.
- Major Transport Hubs, such as large train stations, bus stations, airports, etc.

Any large organised events need to have stewards to help the Emergancy Services, such as the Police Service and to be able to control the crowd.

1.4 identify the basic legal requirements for a spectator event

Theses are the Legislation's that effect how Stewards have to conduct themselves and carryout their jobs in the correct manor;
> the health and safety at work act 1974
> the management of heath and safety at work regulations 1992
> the safety of sports grounds act 1975
> the fire safety and safety of places of sport act 1987
> the football spectators act 1989
 

1.5 Identify the didderent roles and responsibilities of stewards at a spectator event


Stewards have many different individual roles and responsibilities at spectator events. Some of thoese roles and responsibilities are custmor care, access to the event, que management, marselling, disriputing items such as wrist bands, ID mannagement and ensuring heath and safty is maintained to a high standered.


 
 

1.6 outline why it is important for stewards to work together as a team

it is vitaly important for stewards to work together, not only for the safety of spectators, but also so that the event goes well. stewarding cannot be done individually, and needs to be done in team for best results. working in teams has been proven to help build better working realtionships between collegues, and when you enjoy your work and collegues, you will proceed in a more proffessional manner. if stewards did not work in teams, there would be less work done by individuals, so it is nice to have the help of team.



1.7 state the legal limitations of stewards at spectator events

It is important for stewards to keep up to date with current legislation as this changes from year to year. For example, it may be perfectly legal/acceptable to do something one year, but if the legislation changes this method of carrying out tasks could be deemed unacceptable. Also health and saftey standards improve all the time and stewards need to be constantly aware of this as this effects how they conduct themselves



1.8 list the roles and responsibilities of other people involved in spectator saftey at an event

1.Working in the display area; - this i to provide a comfortable and safe state of mind to the public and spectators and let them know that if anything goes wrong there will be people to ensure it is sorted quickly and no-one will be at risk.

2.Ensuring security at entrances and exits; - yet again this is to ensure public saftey and the saftey of other spectators (The Safety at Sports Grounds Act 1975) and to make sure that no items or people can entre the sports groung that may effect the saftey of other spectators.

3.Minimising the risks of fire by carrying out fire patrols; - stewards will need to to this as a fire in a crowded area can have a dramatic effect like in bradford city stadium 1985 were 56 spectators were killed and 256 were reported injured. this also comes under the Fire Safety and Safety of Places of Sport Act 1987.

4.Controlling vehicle parking and marshalling traffic; this is basically so the carparks are not overcrowded and people are free to leave the car park and are not baricaded in, it is also a saftey regulation that the car parks are not overfilled.

5.Controlling vehicle and pedestrian traffic routes. - this comes under public and spectator saftey, if the routes were mixed then people are at risk of being hit by traffic and could cause a major problem.



1.9 Describe how the roles and responsibilities of other people, relate to the stewarding team

 
The roles and responsibilities of other people, such as project managers, the head of stewards and service personnel; the roles of project managers are to make sure that an event that is taking place is in an appropriate location, with qualified staff that are required to review whether an event is capable of meeting the required safety standards, as this is their primary role. The role of the head of stewards, or whoever is in charge, will be to provide a briefing with enough information with clear instructions on the task at hand, in a structured formation; this will ensure that each steward is capable of doing his job efficiently without excuses. And finally, the role of the emergency services will be to attend the spectator event, for example, at spectator events you will often see police officers and an ambulance crew, waiting on standby, ready to provide rapid assistance if needed, however the fire service will be waiting on standby as well, but you will often not see many at spectator event.
 

1.10 Give examples of guidence documents on stewarding at events and how to access these

 
Guidance documents can be accessed by the event supervisor or by whoever employs the stewards, examples of these are: health, safety and risk management, event policies and procedures and stewarding handbooks, and managing crown safety in public venues.
 

1.11 outline how different spectator event policies and procedures may effect the stewards role

 
Different spectator event policies and procedures affect a stewards role because some new policies can overlap with more traditional policies, which means that something cannot be a done in a certain way, as many are used to that method and have been for possibly years, making sure that steward take extra car when attending spectator events.
 

1.12 outline why it is important for stewards to continue to develop themselves in their job role

 
It is important for stewards to continue to develop their selves in their role so that they can do their job more efficiently, coming up with new ideas and better ways to improve and review techniques that could provide better assistance in the future, most public services are required to this, for example, the armed forces spend most of their time training for situation that could occur, and look for constructive criticism to better understand how something has gone wrong, and how to prevent this in the future.
 
 
 
 
 

2 comments:

  1. Quite a nice and detailed read. I enjoyed the questions and answers method. I recommend it to anyone that needs to get into this field.

    ReplyDelete